Welcome to Cielo Lanka Travels. By booking our travel services or using our website, you agree to these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing our website or booking any of our travel services, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Travel Services

Cielo Lanka Travels provides:

• • Customized tour packages across Sri Lanka
• • Hotel and accommodation bookings
• • Transportation and transfer arrangements
• • Guided tours and experiences
• • Travel consultation and planning

3. Booking and Reservations

• • Bookings are confirmed upon receipt of full payment or deposit as specified
• • Prices are subject to change until booking is confirmed
• • Specific requests (dietary, accessibility, etc.) should be communicated at booking
• • Travelers are responsible for ensuring accurate personal details at booking

4. Cancellations and Refunds

• • Cancellation policies vary by tour and service provider
• • Requests for cancellations must be made in writing
• • Refunds are processed according to our cancellation policy
• • No-shows are non-refundable

5. Travel Requirements

Travelers are responsible for:

• • Valid passport and necessary visas for Sri Lanka
• • Travel insurance (recommended)
• • Health requirements and vaccinations
• • Arriving on time for tours and transfers

6. Pricing and Payments

• • All prices are quoted in USD unless otherwise specified
• • Payment methods include bank transfer and online payment options
• • Full payment is required before tour commencement unless agreed otherwise

7. Limitation of Liability

Cielo Lanka Travels acts as an intermediary between travelers and third-party service providers. We are not liable for acts, omissions, or defaults of hotels, airlines, or other suppliers. Our liability is limited to the cost of the tour services provided.

8. Force Majeure

We are not liable for failures due to natural disasters, political unrest, war, terrorism, or other force majeure events. In such cases, we will assist in rearranging plans where possible.

9. Traveler Conduct

Travelers are expected to conduct themselves appropriately during tours. We reserve the right to remove any traveler whose behavior disrupts the tour or endangers others.

10. Intellectual Property

All content on this website, including text, images, and logos, is the property of Cielo Lanka Travels and protected by copyright laws.

11. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes shall be resolved in Sri Lankan courts.

12. Contact Information

For questions about these Terms of Service:

Email: info@cielolankatravels.com
Website: www.cielolankatravels.com